What we do
Sedgwick’s technology platforms were developed based on experience with clients in all industries across multiple lines of business and the millions of claims we manage each year. We deliver superior technology solutions to many of the world’s premier employers and carriers — and our capabilities and expertise are unparalleled in the industry.
Our digital solutions are built to support clients and their customers — every step of the way.
People first. Tech forward. Data driven.
Sedgwick is a people first, tech forward and data driven service provider. This formula enables us to provide cost-effective solutions that meet clients’ ever-changing needs. Our expert team, proprietary technologies and unparalleled industry data provide a powerful, seamless and ideal digital claims experience. Our systems are built around advanced market-facing claims tools that support every aspect of our services — and make the client, consumer and policyholder the focus at every turn.
With mySedgwick, smart.ly and viaOne, we continue to innovate.
Using emerging technology, we’re looking deeper into the details of a claim, case or exposure and identifying trends to predict and influence next steps throughout the process. We’re automating, analyzing, and visualizing claims details to tell a more complete, transparent data story. Our goal is to give clients a complete view of their programs and drive faster resolution, overall satisfaction and lower total cost of risk.
Sidekick
SaaS
Transforming data into action
Sidekick
We continue to enhance our systems with the latest innovations. With the introduction of Sidekick — our industry-first integration using Microsoft’s OpenAI tools and services — we’re exploring the impact of generative AI performance and natural language processing on tasks such as claims document summarization, data classification and analysis. Sidekick is designed to supercharge our claims professionals, help them gain value from information more quickly, relay it back to our clients efficiently, and dedicate more time to the people whose care is entrusted to them. Watch this video for an overview of what Sidekick can do.
SaaS
Our experienced professionals can provide comprehensive software as a service (SaaS) support for clients’ internal claims teams. With our advanced technology, expert resources and integrated services, Sedgwick offers advantages for employers, insurance carriers, pools and associations that no other risk management information system (RMIS) or claims administration software provider can match. Sedgwick’s customizable claims system gives clients the ability to administer claims for workers’ compensation; auto, general and professional liability; property; disability, leave of absence and job accommodations; and managed care. Our clients can select line of business modules and complementary support services based on their needs — while benefiting from our team’s in-depth claims experience and industry expertise.
Transforming data into action
Sedgwick has built the technology to do more than just reveal meaningful trends in claims data; we use our data to drive decisions that ultimately lead to smarter outcomes for clients, their employees and customers and other stakeholders. This involves looking at specific characteristics of every claim, and then addressing concerns early to help guide them toward the best possible outcome. Doing that effectively for the millions of people Sedgwick serves requires smart technology and automation embedded within our advocacy approach.
Why choose Sedgwick?
- Nimble and adaptive to evolving market needs
- Proprietary digital suite, allowing for scalability and flexibility
- Smart tools and sophisticated predictive models guide actions at the desk level
- Omnichannel communication tools engage people throughout the claims process
- Robust information security program supports data privacy and compliance
- Investments in technologies that enable our talented professionals to focus on caring
- Systems designed to provide a seamless claim journey and powerful digital experience
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