Sedgwick announces Maphilindo International service offerings in Malaysia will operate with the Sedgwick brand - Sedgwick
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Press Release

Sedgwick announces Maphilindo International service offerings in Malaysia will operate with the Sedgwick brand

KUALA LUMPUR, 1 July 2020 Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announces the rebranding of Maphilindo International and the launch of the newly expanded services under the Sedgwick brand.

Following the strategic acquisition in October 2019, Maphilindo International Sdn Bhd will now operate under the Sedgwick name.  This announcement officially completes the final step in the integration of both companies. The rebranding is a part of the expansion strategy of the company’s international leadership, integrating its local resources and strengthening Sedgwick’s position in Malaysia and the wider Asia Pacific market.

According to Ian V. Muress, Sedgwick CEO of international operations, Malaysia is a large, rapidly growing market with increasing insurance penetration, making it a strategically important market for Sedgwick. Under the unified brand, Sedgwick Malaysia is now part of the largest claims management organization in the world and will benefit from access to global resources to support local and regional needs.

“Last year (2019) has been transformational for Sedgwick internationally,” Muress said. “Our growth strategy has always been focused on expanding our global presence and enhancing our core capabilities in markets of strategic importance. Maphilindo International is a natural fit for Sedgwick; by bringing them into our business, we are now able to offer clients in Malaysia and across Asia additional speed to all services. We also gain renowned expertise in loss adjusting and claims management in the market.”

The strategic integration of Maphilindo team into the group and rebranding bring a simplified structure that enables Sedgwick Malaysia to provide the best-in-class services to clients, including field service capabilities, desktop third-party administration (TPA) services and call center capability to support carriers and multinational clients with operations in the region.

James Ong, CEO of Sedgwick Asia operations said, “We look forward to leveraging the expertise and experience of the Maphilindo team, which complements our service offerings to support clients’ future needs, in general property and liability areas as well as construction, motor and marine. By joining together, our clients will benefit from a broad suite of global loss adjusting services.”  

Maphilindo International is a sector pioneer and one of the largest loss adjusters and claims management firms in Malaysia. The home-grown company was founded in 1967 by Richard Lee, who has been the executive chairman for the last 52 years. Headquartered in Kuala Lumpur, the company has over 200 colleagues and 14 offices across the country and is very well regarded by the local insurance industry for its high standards of loss adjusting, innovation, education and value-added services.

“Joining forces with Sedgwick helps us achieve our mission to be a world-class loss adjusting company and No. 1 in our industry,” said Lee. “Together, we will be able to build a wide range of other value-added capabilities and services that support our clients. We look forward to working with Sedgwick and further developing this strategic relationship.”

Aldrin Wong, who ably managed Sedgwick’s Malaysia operations prior to the amalgamation, will serve as in-country CEO for Sedgwick Malaysia and he will be assisted and supported by Soo Kwong Weng and Reuben Francis as Deputy CEOs. Richard Lee will serve as the non-executive Chairman.

MI Call Centre Sdn Bhd (MICC), our dedicated call centre, will continue to operate under the MICC branding, but remains an integral part of the Sedgwick group of companies.

Sedgwick’s footprint now includes a significant presence in hundreds of locations across more than 65 countries with the ability to service clients in over 100 territories. Sedgwick’s acquisitions of Maphilindo International Sdn Bhd in Malaysia, Insight Adjusters and Surveyors in Singapore, Nordic Loss Adjusting AB in Norway/Sweden, Frank Lippe Claims Management in Germany, OSG in Ireland, the expansion of its Canadian operations, and Cunningham Lindsey and Vericlaim’s presence, have reinforced Sedgwick in the international arena.


About Sedgwick 

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and expertise of nearly 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see www.sedgwick.com.

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