When a product puts consumers at risk, people want more than answers. They want to feel heard. They seek a personal connection and service on their terms and through their preferred communication channels, at a time convenient to their schedules. Ultimately, they desire a trustworthy individual on the other side that takes the time to listen, empathize and follow through with their promise.
With Sedgwick brand protection, you have access to a global team of product recall experts and brand ambassadors ready to field calls and inquiries from concerned customers.
At the same time, we keep detailed records so you can track trends and spot problems at a glance. In our experience, these meticulous records can also help protect you in the event of a future regulatory inquiry or litigation.
By prioritizing the customer experience, our recall call centers help you turn satisfied customers into repeat buyers, and loyal customers into brand advocates. Because when a company gets customer service right, partners and consumers stay loyal, increasing the bottom line.