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Brand protection

Customer retention

Trusted by the world’s leading brands, our call centers have handled more than 5,000 of the most sensitive and time-critical product recall and customer retention programs spanning 60+ countries, 20+ languages, over 25 years.

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Contact us to learn more about our customer retention solutions.

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Brand and reputation are a company’s most valuable assets.

The customer experience is a leading indicator of current and future brand performance. When a company gets customer service right, partners and customers stay loyal. But when this service slips or a company falls short of its promise, there’s arguably nothing more damaging to its reputation – especially during a product recall.

Trusted by the world's leading brands and businesses, Sedgwick brand protection delivers product recall call centers and engagement solutions that uphold commitments to customers, supply chain partners, the industry and regulators.

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We are trained brand ambassadors. We protect the relationships companies have with partners and customers.

When a product recall puts your brand at risk, you need a call center you can trust.

When the safety or quality of a product comes into question, time is everything. This has never been truer than in today’s digital age when both fact and misinformation spread rapidly, leading to lost sales, regulatory scrutiny, legal action and reputational damage.

Companies can mitigate those risks with a dedicated recall call center staffed by recall experts and brand protection specialists. These call centers also bring added scalability to the team and operations, freeing the customer management teams to focus on their vital day-to-day responsibilities.

Trusted by the world’s leading brands, our call centers have handled more than 5,000 of the most sensitive and time-critical product recall and customer retention programs in 60+ countries and 20+ languages.

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Our call centers have handled more than 5,000 of the most sensitive and time-critical product recall and customer retention programs.

Recall call centers that put your consumers and brand first.

When a product puts consumers at risk, people want more than answers. They want to feel heard. They seek a personal connection and service on their terms and through their preferred communication channels, at a time convenient to their schedules. Ultimately, they desire a trustworthy individual on the other side that takes the time to listen, empathize and follow through with their promise.

With Sedgwick brand protection, you have access to a global team of product recall experts and brand ambassadors ready to field calls and inquiries from concerned customers.

At the same time, we keep detailed records so you can track trends and spot problems at a glance. In our experience, these meticulous records can also help protect you in the event of a future regulatory inquiry or litigation.

By prioritizing the customer experience, our recall call centers help you turn satisfied customers into repeat buyers, and loyal customers into brand advocates. Because when a company gets customer service right, partners and consumers stay loyal, increasing the bottom line.

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When a company gets customer service right, partners and consumers stay loyal.

Going above and beyond product recall call centers.

Our centralized call centers give customers the information they need, when they need it and where they want it. It’s a solution that reaches beyond just product recalls to warranty programs and aftersales support. Sedgwick's streamlined approach creates a communications nerve center through which all customer engagement flows.

This methodology offers several benefits. A centralized, multi-channel call center reduces the chance for miscommunication and errors by ensuring consistent messaging across channels and stakeholders. This is critical to managing effective product recalls, market withdrawals, product safety alerts and other corrective action programs. It also creates opportunities for agents to seamlessly offer after-sales service and in-market support, leverage ongoing promotions, and encourage involvement in loyalty and referral campaigns.

Customers expect and deserve a trustworthy connection. Our call center solutions advance the customer experience by making positive impressions on your behalf, in your brand voice and across channels. Our inbound and outbound call services can help increase revenue without compromising on your brand.

Find out more about our customer retention solutions.

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Customer retention solutions for more than product recall management.

We are risk managers. We are brand ambassadors. Whether we support your inbound or outbound communications, over the phone or multiple channels, we are a strategic partner.

From day one, we pair you with a dedicated call center colleague who becomes intimately familiar with your business objectives and opportunities. They consider themselves your employee and endeavor to continually learn about your business, culture and operations to adjust, streamline and support your frontline call center support. Sedgwick brand protection agents are trained to speak with your brand voice, understand your products and services intrinsically, and respond to customers as you would yourself.

Our call center solutions offer flexibility so that we can also evolve with your business. You may need support handling thousands of inbound calls at the outset of a product recall, but as volume tapers off, your needs change. To help you navigate this process, our cutting-edge Business Analytics offers the actionable insight you need to solve problems, drive growth, and future-proof your customer engagement program.

Find out more about our customer retention solutions.

Contact us

Contact us

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901