Sedgwick launches the first Pathfinder Protégé Program in Asia

Developing the next generation of Major & Complex Loss adjusters

KUALA LUMPUR, Malaysia – Sedgwick, the world’s leading risk and claims administration partner, has launched its first Pathfinder Protégé Program in Asia, a region-wide professional development initiative designed to identify, develop, and empower high-potential adjusters across the region to become future specialists in Major & Complex Loss (MCL). This internal development program makes it one of the most comprehensive MCL development pathways in the industry.

“Our investment in people remains our greatest strategic priority. The Pathfinder Protégé Program reinforces our commitment to developing high quality talent and future leaders,” said Stephen Kerr, Sedgwick Chief Executive Officer, Asia. “Protégé is a proven program that has been running very successfully in our UK business, and it is very exciting to launch it in our region, delivering career development for our colleagues, and a future proof MCL service for our valued clients.”

The inaugural Pathfinder Protégé Program launch was held at Sedgwick Kuala Lumpur attended by 10 mentors, 11 protégés and regional leadership, marking a significant milestone in Sedgwick’s commitment capability building, technical excellence, and succession development for the Asia region.

The three‑year program delivers one of the most comprehensive MCL development pathways in the industry. It includes:

• Structured quarterly capability assessments review following the SMART goals development
• Quarterly mentor protégé engagements
• Continuous skill-building with monthly webinars of MCL technical and soft‑skills training
• On-site technical learning with mentors
• Enrollment in professional studies including a Diploma in Loss Adjusting through the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

“The complexity of today’s claims landscape demands adjusters who possess a strong technical skills set, strategic thinking capabilities, excellent judgement, and resilience. The Pathfinder Protégé Program is designed exactly for this by accelerating the professional development of our future MCL specialists throughout Asia,” said Nigel Cook, Sedgwick Head of MCL Asia and Executive Lead, Protégé Program. “Protégé provides the candidates with a tailor-made structured learning environment specifically designed to enhance the skillset and capability of each adjuster and real-time exposure to the handling of large complex losses under the mentorship and guidance of our designated Senior MCL adjusters across Asia. I am extremely proud to be part of the development program for our next generation of MCL adjusters.” 

“Talent development has always been at the heart of our regional strategy,” said Lynn Pua, Mentor and Colleague Resource Director, Asia. “The Pathfinder Protégé Program not only builds capability but also strengthens collaboration across markets. By empowering colleagues with the right tools, guidance, and environment to grow, we are building a strong and sustainable talent pipeline for the years ahead.”

“It is an honour to represent Indonesia in such a meaningful regional initiative,” said, Raymond Gerung, Senior Adjuster, Property and Engineering, Sedgwick in Indonesia. “The program challenges us to think beyond day‑to‑day work and to enhance our capabilities in handling technical, high‑value, and complex losses. I am grateful to be part of a cohort dedicated to growth, learning, and regional collaboration. To my mentor Andri Dirgantara, President Director President, Sedgwick in Indonesia, thank you for your passion and time in nurturing me to be a next level of adjuster.”

Oliver See, Manager, Sedgwick in Singapore added, “the structured framework of this program blends training, mentoring, and hands‑on exposure to create a powerful platform for accelerated development. I am inspired by Sedgwick’s commitment to nurturing talent and excited to bring enhanced expertise back to better serve our clients globally. I am thrilled to become to be part of the first cohort of this professional development program!”

Sedgwick operates in nine countries in Asia, supported by more than 750 colleagues, and manages more than 42,000 claims annually with expertise spanning domestic, commercial, and major complex loss categories.

About Sedgwick

Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.