How can I get help with my claim?

Our virtual chatbot, Carey, can help direct you to your claims team, 24/7/365. Chat now. You can also manage and access information about your claim on OmniClaims (known as mySedgwick) 24/7/365 at www.mysedgwick.com.

What is OmniClaims (mySedgwick)?

OmniClaims (known as mySedgwick) is our 24/7/365 proprietary customer service portal, which gives you access to manage and access information about your claim. Sign in now. With OmniClaims (mySedgwick), you can easily: Start a new claim. View information about your existing claim, including claim status and payment history. Securely communicate with your claims team. Add absence and return to work dates to your case or claim if applicable. Update your personal information and elect to receive text or email updates in regards to your case or claim. Upload files associated with your claim, including photos and documents.

How can I get technical help with my account?

Live chat for technical support with your OmniClaims (mySedgwick), OmniInsights, or other Sedgwick system: Chat now

If I’m outside of the U.S., how do I access my claim?

Please contact your claims handler for access to your claim or select your country to login: United Kingdom European Union Australia

I live in France and can’t find my account.

We are currently transitioning between systems. If you are unable to access your account through the EU version of OmniClaims, please use our alternative system here.

Help with my claim

We’re here when you need us.

Whether you’re filing a new claim or checking on an existing one, we’re here to answer questions and guide you through every step of the process until your claim is resolved.

Start a claim

File a new claim quickly and easily.

Create account

For United States and Canada claimants

Check your claim

Workforce absence Product recall

Get help now

Let us help guide you through your claim.

Chat with us

For United States and Canada claimants

Understanding the claims process.

We’re here for you every step of the way. Here’s what you can expect when filing a new workers’ compensation, disability, leave of absence or other type of claim with Sedgwick.

1. Let’s get started

Check your mail and email for an informational packet that has been sent to you.  

US or Canada 
Register an OmniClaims (mySedgwick) account for initial instructions and paperwork to complete.

International 
Contact your claims handler for access to your claim.

2. Time for forms

Fill out any forms or paperwork needed and send back to Sedgwick.

Depending on your type of claim, some forms may need to be filled out by a medical provider as well.   

Once submitted and processed, you’ll receive confirmation information and a login to our 24/7/365 customer service portal OmniClaims.

3. Meet your adjuster

We will get in touch as soon as we know what types of coverage you qualify for, the amounts and when they begin.   

This is also when you will have an adjuster assigned to you who will be your primary contact and helpful guide throughout the rest of the claims process.

4. Road to recovery

Your adjuster will be by your side as you take any extra steps together for recovery, repairs and/or return to work. They can answer questions, keep you updated on progress and provide any other information you need.

Forget something or need help fast?

US or Canada 
Chat with us anytime 24/7/365.

International 
Contact your claims handler.  

5. Claim complete!

With our self-serve claims platform, you can track  every stage of your claim all the way to the very end.

There you can view claim notifications, upload supporting information, see recent and upcoming payments and more, any time.

FAQs