SINGAPORE, 14 March 2024 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has promoted Nicki Dunn to Chief Client Officer for Asia, as well as Irwin Wei to the role of Manager, Data and Digital Solutions and Kalnisha Velu to Quality Assurance and Operations Manager.
These appointments align with the company’s strategy to better serve clients across Asia using an elevated customer-first approach.
“We are strengthening our commitment to our clients and customers with these promotions, which will leverage our local, regional and global expertise,” said Veronica Grigg, CEO of Sedgwick in Asia. “Nicki has been an outstanding supporter of our colleagues and clients. In her new role as Chief Client Officer of Asia, Nicki will lead our client team in developing programs that enhance the customer experience.”
Dunn has been with Sedgwick for eight years, most recently leading the client relationship management team in Asia as Head of Client Services and Third Party Administration (TPA) Development. Joining Dunn’s team are Wei and Velu, who will support the development of programs to help our clients interact with customers and service their claims needs.
“Sedgwick is committed to providing the best support for our clients and their customers,” Dunn said. “In Asia, we are targeting growth through differentiation, and this new client care department will align expectations, quality and data to drive mutual success. Our programs will enable the business to better understand the thoughts, opinions and needs of our clients and their customers.”
Wei joined Sedgwick in 2020 to build the business’s data-related capabilities in Asia and implement enhanced management reporting. He has since led the promotion and deployment of Sedgwick’s digital suite of claims management solutions in the Asian market and developed and managed a strong data quality program.
Velu has been part of Sedgwick for seven years. She brings extensive experience in driving operational excellence and implementing quality assurance procedures. Her experience offers technical expertise in statistical analysis, process improvement methodologies and project management, delivering positive operational and business results.
About Sedgwick
Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com.
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