TECHNICAL & SPECIAL RISKS | PORTS AND TERMINALS

Following a ports and terminals loss event, an experienced member of our international team — which spans 80 countries on six continents — promptly visits the site to conduct an initial survey. Then, with oversight from our London hub, we enlist the appropriate experts to develop a timely and cost-effective solution and report the right information to the correct markets. If needed, we can also engage expert consultants to undertake site-specific investigation, including wave height analysis, and preparing detailed condition reports on load handling equipment.

In addition to identifying damage and relevant repair methods, we investigate deeper causation issues and whether design criteria were either met and/or appropriate for the location. Our experts can also advise on exposure to future damage caused by climatic changes, as well as conduct risk surveys for policy renewals.

We take a flexible approach to claims handling in order to meet your needs. We’re committed to:

• Identifying all key stakeholders — and communicating early in and throughout the process
• Attendance by local resources and other experts, as appropriate to the loss, and with agreement of instructing parties
• Direct reporting to reinsurers, when instructed
• Full compliance with local insurance regulations
• Providing world-class expertise and management oversight

• Storm damage/design failure of breakwaters (including rubble mound, caissons and interlocking single-layer armour)
• Damage to mass concrete crown walls
• Damage to historic and modern piers
• Collapse of/damage to port handling equipment, including container gantry cranes
• Damage to tall mobile rail guided plant during storm conditions
• Damage to fixed and floating fender systems
• Failure of linkspans and complex passenger access systems
• Damage to historic structures, including listed buildings, piers and lighthouses
• Damage to both fixed and floating marina pontoons and their anchor posts/chain anchors

Ports and terminals do not operate in isolation; there are often overlaps with marine cargo, hull and machinery, pleasure craft, yachts and other related areas. Examples include:

• Equipment failure in a port leading to damage to/loss of cargo
• Storm damage to marinas that causes damage to moorings and pontoons is often accompanied by liability claims from vessel owners

Thanks to our extensive range of solutions and unmatched global network of experts, we can draw upon the skills of specialist claims professionals in each relevant area and provide a seamless experience for policyholders without delay. With this integrated approach, we can ensure losses are handled in the right way and by the right people.