Claims administration /
Risk and recovery /
Class action services Australia

Class action services

Expert class action administration services.

Sedgwick has the resources, technology and specialist expertise to cost-effectively handle the administration and distribution of class actions settlements of any size. We offer an end-to-end solution or can manage any part of the process, from the collection of claim records and eligibility verifications to assessment of personal injuries, damages and economic losses and payment of group members and third parties. Our bespoke solution, driven by a skilled team and proven technology platforms, enable the efficient execution of class actions and delivery of desired outcomes for all.

With our experience in class action matters and high-volume insurance claims, we can provide the specialised support needed. Our team has the expertise, resources and technology to assist with the whole process — from registration and information gathering to assessments and settlements. Our goal is to make class actions easier for all stakeholders.

With class action litigation increasing, there is a need for greater use of technology and expertise to run complex and large-scale actions in an effective and efficient manner, minimising costs to the class. Sedgwick offers a comprehensive array of class action services in Australia.

Settlement administration services

Assessments and notices ― Using our flexible intake and incident management system we can quickly collect and process data required for assessments and information gathering requests. Decisions can then be automated based on pre-determined rules, allowing each claim to be easily identified and triaged to pre-determined pathways, such as fast-track, complex and vulnerable. Our technology allows us to automate request and follow ups, validate certain data points as well as undertake calculations and estimate of loss, resulting in a cost-effective solution.

Distributions and payments ― Settlement funds are distributed through our payment and fund management partner. Using secure application programming interfaces (APIs), settlement funds are seamlessly transferred to group members. We use dedicated trust accounts, supported by reconciliations and detailed reporting.

Call centres

We have Australian based call centres to help group members, from making informed decision about participation, helping with general enquiries to providing assistance to those who are not technological enabled. Each action is provided with a dedicated number.

Support for vulnerable members

We provide personalised support for members facing challenges. Our dedicated team listens to their concerns and ensures group members have access to the help they need whenever they need it. It’s a vital part of our mission. We understand that being involved in a class action can be overwhelming. For the elderly, disabled, or those under acute stress, our specialised communication and assistance offer reassurance and clear guidance.

Health solutions

Our 24/7 health support line can provide class action group members with comprehensive medical, psychological and wellbeing support, ensuring they receive the right care at the right time. Our nurses can provide personalised assistance to class members facing challenges, actively listening to their concerns, offering genuine empathy and support.