KUALA LUMPUR, 25 March 2024 — Sedgwick, a leading global provider of claims management, loss adjusting and technology-enabled business solutions, has appointed Erwin Yu as Director Service Hub, Third Party Administration (TPA) operations in Malaysia.
Erwin will lead the local operations performance and oversight of Sedgwick’s TPA focusing on claims management and operational initiatives benefiting insurers and corporations. He will identify business opportunities to further improve customers’ experience, monitoring the performance of the customer service team, and developing strategic procedures to support productivity through effective service.
“I am pleased to welcome Erwin Yu to our TPA team in Malaysia,” said Aldrin Wong, CEO and Managing Director of Sedgwick in Malaysia. “As a leading claims management partner to our clients, Sedgwick’s TPA division provides claims solutions tailored to our clients’ business. Erwin joining the operations is a significant part of our growth plans for Malaysia in the TPA sector.”
Yu is a market-leading expert with over 21 years of experience leading claims, market development, customer service, operations, and strategic planning for large insurers. He brings a wealth of expertise across all lines of business in Asia.
“Joining Sedgwick, a true market leader and working with the talented colleagues aligns with my commitment to providing the best support for our clients and their customers,” Yu said.
“I look forward to coordinating all aspects of service operations to ensure that everyone performs to their best ability in a caring business environment and provides the excellent service experiences that customers expect and deserve.”
About Sedgwick
Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com.